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Frequently Asked Questions

About Us:

Who are we?

The company is called VH Wines Ltd. Started in 2003 firstly specialising in Australian wine and set up the website Australian Wines Online. Since 2006 we have started building a similar range of Italian wines and hence now set up a sister website, Italian Wines Online.We aim to offer quality wines, many from smaller and boutique wineries not generally available in the supermarkets and high street.

How to contact us?

Please refer to contact us page

Can you collect your wine from us?

We have a retail premises where you are welcome to visit:

Xander Wine Merchants
Unit 5 Ground Floor
Bridge Court
Liverpool New Road
Little Hoole


See Delivery Details.


See Order Details.


Is the site secure?

For credit/debit card payments VH Wines Ltdhas teamed up with leading Internet payment processor WorldPay. WorldPay, owned by The Royal Bank of Scotland, was the first commercial bank approved Internet payment gateway in the world and are the most highly acclaimed Internet payment processor today. When making a payment a secure link is set up between your browser and WorldPay. You will notice that the address will change from http:// to https:// indicating a secure server and that a padlock will appear at the bottom of the page. Please note that during this process VH Wines Ltd are not notified of your card details, and hence they are not stored on our system.

For more information on WorldPay Security information go to:

World Pay Security Information

When you register details with us, or access your account details, we also use a secure server. Any data you give us is encrypted using a 'Secure Socket Layer' (SSL) session. SSL is an industry standard and is one of the best ways to ensure Internet messages are not intercepted. Again when using this secure connection a small padlock will be displayed in the bottom right hand corner of your browser.

If you have any queries about security at Australian Wines Online please email them to

Is my privacy assured?

We do not share or sell your personal details to unrelated third parties, partners or affiliates. We are committed to keeping personal details of our customers and visitors private and secure in accordance with the Data Protection Act 1998. See our Privacy Policy.

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Address: Ground Floor, Unit 5, Bridge Court, Liverpool New Road, Little Hoole, Preston, PR4 5BF, UK
Tel: 01772 611997 Email:
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