Ordering:

By submitting an order the Customer is confirming to being at least 18 years old.

VH Wines Ltd reserves the right not to accept any order.

Returns:

The Customer is allowed to cancel an order and VH Wines Ltd will give full refunds as long as the Customer notifies VH Wines Ltd within 7 working days upon receipt of the order. Please notify via one of the following methods:-

email: returns@vhwines.co.uk

Tel/Fax: 01772 422996

Following notification, the wines must be returned unopened, in their original packaging, & within a reasonable time, to:-

VH Wines Ltd
PO Box 280
Leyland
Lancashire
PR25 4WX

The expenses incurred in returning the order are the responsibility of the Customer. (For your protection we recommend that you use a recorded delivery service).

VH Wines Ltd will notify the Customer once the refund has been processed.

In the unlikely event there is a problem with any wines within the first three months of purchase, VH Wines Ltd will replace or refund the faulty wine. Simply contact VH Wines Ltd providing proof of purchase.

Damaged Goods in Transit:

Carefully inspect contents of delivery. If there are any breakages or shortages the Customer must notify VH Wines Ltd within 3 working days (use same contact details as specified in Returns) and VH wines Ltd will arrange either a refund or replacement for broken / missing bottle(s).

Data Protection:

VH Wines Ltd conforms to the Data Protection Act 1998. Any information you provide is treated in strict confidence and stored securely. View our Privacy Policy.

Law:

This website is based in the United Kingdom and all contracts are made under English Law and are subject to the exclusive jurisdiction of the English Courts.

Prices & Payment:

All prices are inclusive of VAT at 20%
All Online Payments are processed through WorldPay
For delivery prices refer to Delivery Details
Payment methods for online ordering: All major Credit and Debit cards.
Payment methods for offline orders: All major Credit and Debit cards or cheque.

Product Availability:

If wines ordered are out of stock, VH Wines Ltd will contact you with alternatives before progressing the order.

The above terms & conditions do not affect your statutory rights as a consumer.